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MDG Health Consult
MDG Health Consult

Policy document

Privacy Policy

How MDG Health Consult Ltd collects, uses, stores and protects your personal information.

Policy Effective Date: 22 August 2026
Next Review Date: 22 August 2027
Applies to: MDG Health Consult Ltd (mdghealthconsult.co.uk) and its operating division, Oliver McGowan Academy
Legal Entity: MDG Health Consult Ltd (Registered in England and Wales)

1. Introduction

MDG Health Consult Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, submit an enquiry, request a quote, book training, purchase a course through our Online Training Catalogue, or otherwise interact with us.

It also explains your privacy rights and how the law protects you.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

MDG Health Consult Ltd provides health and social care training, clinical skills training, consultancy services, and online training courses (including Oliver McGowan Mandatory Training, delivered under our operating division Oliver McGowan Academy) for healthcare providers, organisations and individuals across England.

MDG Health Consult Ltd
Registered in England & Wales, Company No. 13421370
Registered office: 124 City Road, London, EC1V 2NX

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Website: https://mdghealthconsult.co.uk
Email: support@mdghealthconsult.co.uk

3. Information We Collect

We may collect, use and store the following types of personal information:

  • Your name
  • Email address
  • Telephone number
  • Postal address (where required)
  • Organisation or employer details
  • Training booking information
  • Course purchase and payment information (processed securely via our payment provider — we do not store full card details)
  • Enquiry details and correspondence
  • Information you provide through contact forms, quote requests, booking forms or the Online Training Catalogue checkout
  • Technical information such as your IP address, browser type, device information and website usage data collected for security and website performance

We only collect information that is relevant to providing our services and operating our website.

4. How We Collect Your Information

We collect information when you:

  • Complete a contact form
  • Request a quotation
  • Book a training course
  • Purchase a course through the MDG Online Training Catalogue
  • Contact us by email or telephone
  • Subscribe to updates or newsletters (where applicable)
  • Interact with our website
  • Use our online booking or checkout system

Some technical information may also be collected automatically through cookies and similar technologies — see our Cookie Policy for details.

5. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Process and manage training bookings and course purchases
  • Deliver our training services and provide access to purchased online courses
  • Send booking confirmations, receipts and important course information
  • Provide customer support
  • Improve our website and services
  • Maintain website security
  • Manage our relationship with you or your organisation
  • Send service updates or marketing communications where permitted by law
  • Comply with legal and regulatory obligations
  • Protect our legal rights where necessary

6. Lawful Basis for Processing

We only process your personal information where we have a lawful basis to do so. These include:

  • Performing a contract with you
  • Taking steps before entering into a contract
  • Our legitimate business interests
  • Compliance with legal obligations
  • Your consent where required

7. Marketing Communications

From time to time, we may send information about our training courses, services, or special offers.

You can unsubscribe from marketing communications at any time by:

  • clicking the unsubscribe link in our emails; or
  • contacting us directly at support@mdghealthconsult.co.uk.

We will never sell your personal information to third parties.

8. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Training administrators
  • IT and website service providers
  • Hosting providers
  • Payment processors (for course purchases through our Online Training Catalogue)
  • Professional advisers
  • Regulatory authorities where legally required
  • Other service providers involved in delivering our services

All third parties processing personal information on our behalf are required to protect your information and comply with applicable data protection laws.

9. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

Although we take reasonable precautions, no internet transmission can ever be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

  • provide our services;
  • fulfil legal and regulatory obligations;
  • resolve disputes;
  • maintain business records;
  • enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of processing
  • Object to certain processing activities
  • Request transfer of your information where applicable
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your information has not been handled correctly.

13. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and enhance website functionality. For more information, please read our Cookie Policy.

14. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised “Last Updated” date. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.

MDG Health Consult Ltd
Postal Address: 124 City Road, London, EC1V 2NX
Telephone: 020 3488 1172
Website: https://mdghealthconsult.co.uk
Email: support@mdghealthconsult.co.uk